Terms & Conditions

ADORABOW TAILS

Terms, Conditions & Important Customer Information

Last updated: 12 November 2026

Thank you for shopping with Adorabow Tails!

We are a small independent handmade business specialising in pet clothing, accessories and made-to-measure products. Every order receives individual attention and is made with care.

Before placing an order, please take the time to read the following information. By purchasing from Adorabow Tails, you acknowledge that you have had the opportunity to read and understand our terms and conditions.

1. Colour Disclaimer


We make every effort to ensure that product photographs and fabric colour charts represent our materials as accurately as possible.

However, please be aware that:

  • Colours may appear differently depending on your device, screen brightness, display settings and lighting conditions.
  • The colour displayed on your screen may not be an exact representation of the physical fabric.
  • Slight shade variations may occur between different fabric batches.
  • Photographs taken under different lighting conditions can affect how a colour appears.
  • Website photographs should be treated as a visual guide rather than an exact colour guarantee.


Where physical fabric colour charts are available, we strongly encourage customers to refer to these before selecting their fabric.

Minor differences between a website photograph and the physical fabric do not automatically mean an item is faulty or incorrectly supplied.

We cannot guarantee an exact photographic match, but we will always endeavour to represent our fabrics as accurately as possible.

This disclaimer does not affect your statutory rights where a product is materially different from its description.


2. Handmade Products & Fabric Variations

All Adorabow Tails products are handmade rather than mass-produced.

As a result, minor variations may occur, including:

  • Stitching and finishing details.
  • Pattern placement and positioning.
  • The way individual prints appear across different garments.
  • Minor differences in fabric texture or appearance.


Pattern placement will naturally vary depending on the size and shape of the garment being made.

These natural handmade variations do not automatically constitute a manufacturing fault.

We always aim to maintain the quality, appearance and overall design of the products advertised.


3. Made-to-Measure & Custom Orders

We offer individually made products for pets of different shapes, sizes and proportions.

When ordering a made-to-measure product, customers are responsible for:

  • Providing accurate and up-to-date measurements.
  • Following our measurement instructions carefully.
  • Ensuring measurements are taken in the correct positions.
  • Checking selected colours, fabrics, styles and customisation details before submitting an order.


Products are manufactured using the measurements and specifications supplied by the customer.

If incorrect measurements are provided and an item has been manufactured accurately to those measurements, we cannot automatically accept responsibility for the resulting fit.

If you are unsure how to measure your pet, please contact us before ordering.

Genuinely personalised or made-to-customer-specification products may be exempt from the usual 14-day online change-of-mind cancellation right under UK consumer law.

This does not affect your rights if an item is faulty or not as described.


4. Returns, Refunds & Exchange

Adorabow Tails operates a strict returns policy.

We do not offer voluntary returns or refunds simply because a customer changes their mind, no longer wants an item, or has selected an incorrect size or colour where no statutory cancellation right applies.

Standard products

For standard, non-personalised online purchases, statutory cancellation rights generally allow customers 14 days from the day after receiving their order to notify us of cancellation.

Customers then have a further 14 days to return the item.

Returned products must be handled in accordance with applicable consumer law. We reserve the right to make a deduction for diminished value where legally permitted.

Made-to-measure and personalised products

Products genuinely made to individual customer specifications or personalised to the customer’s requirements may be exempt from the usual 14-day change-of-mind cancellation right.

Where this exemption applies, we are not required to accept cancellations simply because a customer changes their mind, no longer wants the item or is unhappy with a preference they selected.


Damaged or faulty products

If an item arrives damaged or develops a manufacturing fault, please contact us with your order number and photographs where possible.

We will investigate and provide an appropriate resolution in accordance with your statutory consumer rights.


Incorrect products

If you receive a product that is materially different from what you ordered, please contact us so that we can investigate and arrange an appropriate resolution.


Harness sizing exchanges

For harness purchases, we may offer an exchange for an alternative size, subject to availability.

Exchanges must be agreed with us before anything is returned.

Harnesses must be returned unused, unworn and in a resalable condition.

We do not offer voluntary refunds for harness sizing or customer preference where no statutory right to a refund applies.

An exchange offered as a goodwill option does not replace any statutory rights you may have.

Nothing in this section removes your legal rights where an item is faulty, incorrectly supplied or otherwise does not meet the requirements of consumer law.

Strictly no refunds on sale items.

5. Measurements & Fit

Accurate measurements are essential when ordering made-to-measure clothing and accessories.

Customers must ensure that measurements are taken correctly and supplied accurately.


Please remember:

  • Different garment styles may fit differently.
  • Fabric stretch and construction can affect the finished fit.
  • Individual body shapes and proportions vary between pets.
  • Measurements should be checked before submitting an order.


If a product does not fit because incorrect measurements were supplied, this does not automatically mean the product is faulty.

We may be able to offer advice or discuss possible alterations at our discretion. Any additional costs will be discussed beforehand.

If you believe we have made a manufacturing error, please contact us so we can investigate.


6. Preorders & Extended Waiting Times

Some Adorabow Tails products are offered as preorders or made-to-order items.

These products may have considerably longer production times than ready-to-dispatch products.

Estimated production and dispatch timeframes will be communicated on the relevant product listing or at the time of purchase.

By placing a preorder, customers acknowledge the stated estimated waiting period and should only purchase if they are happy to wait.

Please do not place a preorder if you require an item by a particular date unless this has been agreed with us in writing.

We will make reasonable efforts to meet advertised timeframes and communicate significant delays.

Preorders remain subject to applicable cancellation and refund legislation. A preorder is not automatically non-refundable simply because it has been paid for in advance.


7. Order Changes & Cancellations

Customers are responsible for checking their order confirmation carefully.

Please contact us as soon as possible if you notice an error involving:

  • Product selection.
  • Fabric or colour choice.
  • Size or measurements.
  • Personalisation details.
  • Delivery information.

We cannot guarantee changes once production has started, fabric has been cut or materials have been allocated specifically to an order.

Where a product is genuinely personalised or made to individual specifications, statutory change-of-mind cancellation rights may not apply.

We reserve the right to decline changes that are no longer reasonably possible, subject to applicable consumer legislation.


8. Communication & Customer Responsibilities

Customers are responsible for providing accurate contact and delivery information.

If we request additional measurements, photographs or clarification before completing an order, customers are expected to respond within a reasonable timeframe.

If you request that we obtain measurements or further information at a later date, please ensure you remain contactable through the agreed communication channel.

If you delete your social media account, change your username or otherwise make yourself uncontactable, we may be unable to contact you through that channel.

We cannot accept responsibility for delays caused by customers failing to provide necessary information or respond to reasonable requests.

Customers should keep their order confirmation and any relevant correspondence until their order has been completed.


9. Production Times & Dispatch

All processing and dispatch timeframes are estimates unless a specific date has been agreed in writing.

As a small handmade business, production times can vary depending on order volumes, fabric availability and the complexity of individual products.

Dispatch estimates are not guaranteed delivery dates.

Once an order has been dispatched, delivery is subject to the relevant postal or courier service.

If a parcel is delayed, lost or damaged, please contact us so that we can investigate and assist.

Our statutory responsibilities regarding delivery remain unaffected.


10. Product Care & Safe Use

Customers are responsible for following the care instructions supplied with their products.

Failure to follow care instructions may result in damage, shrinkage, colour changes or deterioration.

All pet clothing and accessories should be used appropriately and under supervision.

Customers should regularly check products for signs of wear, damage or loose components and discontinue use if an item becomes unsuitable or unsafe.

Products should always be selected with the pet’s comfort, measurements and individual needs in mind.


11. Sales, Discounts & Promotional Offers

Promotional offers and discount codes are subject to the individual terms advertised at the time of the promotion.

Unless otherwise stated:

  • Discount codes cannot be exchanged for cash.
  • Offers cannot be applied retrospectively to previous orders.
  • Promotional offers cannot be combined unless expressly permitted.
  • Sale items remain subject to applicable statutory consumer rights.


12. Complaints & Customer Concerns

We genuinely want every customer to be happy with their Adorabow Tails purchase.

If you have a concern regarding your order, please contact us directly so we have the opportunity to investigate and assist.

Please provide:

  • Your order number.
  • A clear explanation of the issue.
  • Photographs where relevant.


We will review each concern individually and aim to reach a fair and reasonable resolution.

We may request additional information or photographs to help establish the nature of the issue.


13. Our Legal Responsibilities

Nothing within these terms is intended to exclude, restrict or override any rights customers have under applicable UK consumer protection legislation.

In particular, nothing in this policy removes or limits rights under:

  • The Consumer Rights Act 2015.
  • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.


Where any provision of this policy conflicts with statutory consumer rights, those rights will take precedence.


14. Contact Information

If you have any questions about our terms, your order, measurements, fabric choices or products, please contact Adorabow Tails through our website contact page.

Website: www.adorabowtails.com

Thank you for supporting our small handmade business. Every order is made with care, and we appreciate your understanding of the time, skill and individual attention that goes into creating our products.


Adorabow Tails


Handmade with love for tiny dogs and beefy babes.